Privacy & Security

Your Your Data Is Fully Secure β€” Our Commitment

When you use 19 Baje, we collect certain information about you β€” solely to provide you with a better experience. This page explains what that information is, how it's used, where it goes, and what rights you have.

Last Updated: January 2026 Language: English [email protected]
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Our Core Privacy Principles at a Glance

How We Protect Your Data at 19 Baje

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Encrypted Storage

All your personal data is stored with SSL 256-bit encryption. No unauthorized party can access or read this information.

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Never Sold to Third Parties

19 Baje never sells or rents your data. Your information is used solely to provide you with our services.

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In Your Control

You have the right to access, correct, or delete your personal data at any time.

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Transparent Cookie Policy

We only use essential and performance cookies. There are no aggressive tracking cookies.

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Minimal Data Collection

We only collect information that is necessary to provide you with our services β€” nothing more.

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Notice of Changes

If there are any major changes to the privacy policy, we will notify you in advance via email or in-app notification.

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What Information We Collect

When you register with or use 19 Baje, certain information is collected automatically or directly from you. A breakdown by category is provided below.

Personal Identity Information:

Full name Date of Birth Email Mobile Number Address National ID (KYC)

Financial Information:

Mobile banking number Bank account details Transaction history

Technical Data (Automatic):

IP Address Browser type Device Information Login Time Approximate location

We only collect the information needed to serve you β€” nothing unnecessary, nothing extra.

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Why We Collect Your Data β€” and Why It's Needed

19 Baje uses your data solely for the purposes listed below β€” for nothing else.

PurposeWhat Data Is UsedFoundation
Account Creation & ManagementName, Email, Mobile NumberContractual Obligation
Payment ProcessingBank / Mobile Banking DetailsContractual Obligation
Identity Verification (KYC)National ID, AgeLegal Obligations
Fraud PreventionIP address, device info, transaction patternsSecurity
Customer SupportName, email, account historyService Improvement
Promotional CommunicationsEmail, mobile (subject to consent)Consent

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting us at [email protected].

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Who Your Data Is Shared With

19 Baje does not sell your data. We may share limited information with trusted partners β€” strictly for the purpose of delivering our services.

  • Payment Processors: Necessary financial details are shared with payment gateway providers to process transactions. These providers operate under their own privacy policies.

  • Game Software Providers: Minimal data may be shared with third-party game providers solely to operate gameplay.

  • Legal Authorities: We may be required to disclose information to authorities under a court order or other legal obligation.

  • Anti-Fraud Service: Limited data may be shared with security services to help detect fraud.

Your personal data is not shared with any third party beyond the purposes listed above. No data is shared with advertisers or data brokers.

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How Long Your Data Is Retained

19 Baje does not retain unnecessary data longer than required. Each category of data has a defined retention period.

Personal Data While Account Is Active
For the lifetime of the account
Transaction & financial records
7 Years
KYC Verification Documents
5 Years
Logs & Technical Data
1 Year
Personal Data After Account Closure
3 Years (For Legal Compliance)
Cookies & Session Data
30 Days to 1 Year

Once the retention period expires, data is securely deleted or anonymized.

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Cookies & Tracking Technologies

19 Baje's website and app use cookies β€” small data files stored in your browser that help the site improve your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

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Your Data Rights

19 Baje fully recognises your rights over your personal data. Contact us to exercise any of the rights listed below.

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Right to Access
You can view what personal data we hold about you at any time.
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Right to Rectification
You may request corrections to any inaccurate or outdated information we hold about you.
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Right to Erasure
Where no legal obligation applies, you may request that your data be deleted.
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Right to Restrict Processing
You can request that specific data processing be restricted.
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Right to Portability
You can download a copy of your personal data.
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Right to Object
You can object to your data being used for marketing or any other purpose.

To exercise any of your rights [email protected] to email us. We will respond within 30 days.

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Child & Minor Protection

19 Baje's services are intended exclusively for individuals aged 18 and above. We never knowingly collect data from anyone under 18.

  • Age is verified at the time of registration, and identity documents may be requested if needed.

  • If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.

  • If a parent or guardian becomes aware of a minor using an account, please notify us immediately.

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Security Measures

19 Baje has implemented multiple technical and administrative measures to keep your data secure.

  • SSL 256-Bit Encryption: All data transfers take place over encrypted channels.

  • Two-Factor Authentication (2FA): An extra layer of security for your account β€” enable it in settings.

  • Restricted Access: Only staff with specific responsibilities are authorized to access your information.

  • Regular Security Audits: Our systems are regularly audited by third-party security experts.

  • Data Breach Protocol: In the event of a security breach, we will notify affected users within 72 hours.

Remember β€” you are also responsible for keeping your password and login details secure. Never share your password with anyone.

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Policy Changes & Updates

19 Baje's privacy policy may be updated in line with changes in technology and applicable law. Before any significant change, we will:

  • We will notify you via email or in-app notification.

  • We will update the "Last Updated" date at the top of this page.

  • For significant changes, your consent may be collected again.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

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Contact Us

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team.

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Privacy Email
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Support Email
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Response Time
Within 30 Business Days
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Live Chat
7 days a week, 9:00 AM – 12:00 AM
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FAQ

Yes, absolutely. The 19 Baje website is fully optimized for mobile browsers. Simply open 19baje.pro in Chrome, Safari, or any modern browser on your smartphone to play all games. Deposits, withdrawals, live betting β€” every feature works right in the browser. That said, using the iOS app gives you a smoother experience with push notifications, faster loading, and better battery efficiency. In terms of privacy, both the browser and the app offer the same level of protection. Playing via browser keeps your data encrypted the same way it is on the desktop site.

There are two options β€” a temporary break (self-exclusion) or permanent closure. For a temporary break, go to Account Settings and click on "Responsible Gaming." From there, you can set a break ranging from 1 week to 6 months. During this period, you will not be able to log in or receive any promotional emails. To permanently close your account, email [email protected] with the subject line "Account Closure Request." Your request will be processed within 48 hours. Please withdraw any remaining balance before closing. You may also request data deletion at the same time β€” however, certain data may be retained for a legally required period.

Enjoy with peace of mind β€” your data is safe with us

Your privacy is protected at 19 Baje. Register now and enjoy the best gaming experience in Bangladesh.

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